Delivery & Returns

DELIVERY & RETURNS POLICY

Introduction: At Fabco Interiors, we prioritise a seamless shopping experience, and this comprehensive Delivery & Returns Policy explains our commitment to secure and timely product delivery, along with a transparent returns procedures.

In-Store Purchases:

For physical store purchases, delivery times are communicated by our team. In-store purchases are typically non-cancellable under the Consumer Rights Act 2013. However, changes of mind within 24 hours may lead to a credit or exchange being offered, provided the item is from available stock, unused and undamaged.

Items sold as 'clearance' or 'ex-display' cannot be returned for credit or exchange and are strictly 'sold as seen' with no returns or credit note option.

Online Orders via Website:

Cancellations within 14 days of receipt are accepted (excluding 'final sale' Wallpaper & murals as previously detailed). First, you must notify us in writing of your intention to return your purchase to sales@fabcoltd.co.uk within the 14 days period. Returned items must be unused, in original packaging, and in a resalable condition. Customers are responsible for return shipping costs, and we suggest a proof of posting together with insurance cover, in case of damages. Furniture orders online via our website will be delivered directly from our suppliers chosen logistic providers. They will be a kerb-side delivery only, for insurance purposes. Our supplier may utilise tail lift vehicles for safe and efficient delivery. Customer assistance is required for these items, delivered is strictly to the kerb-side. Please inspect items upon receipt, reporting faults in writing to sales@fabcoltd.co.uk within 48 hours.

Non-returnable items

These include:

•Bespoke or Made-to-Order products (including all made to order lighting, furniture, bespoke murals and any items made to your specific requirements), including lamp shades, bed runners & cushions, Light Bulbs, Wallpaper / Wall coverings, Reed Diffusers & Candles. Light Shades cannot be returned if their cellophane protection has been removed. We do not offer a Credit Note / Exchange or Refund on the above item(s).

Special Orders Made to Your Specification: Customised furniture, beds and mattress orders, whether in-store or online, cannot be cancelled due to their unique bespoke nature.

Faulty Items: Promptly report any issues with your purchase (within 48-hours of delivery) to sales@fabcoltd.co.uk - We may request images for assessment. **Please ensure you read installation terms on the back of the wallpaper labels BEFORE hanging any wallpaper or murals* For certain product categories, such as furniture, inspections may be arranged to align with the Consumer Rights Act 2013.

Faults & Shortages

Customers must inspect all products upon delivery and report any faults or shortages within 48 hours of receipt by emailing sales@fabcoltd.co.uk. This includes missing parts, damaged glass, and general flaws. After this 48-hour period, we cannot accept responsibility for any faults or shortages.

Wallpaper & Wall Coverings

Inspection Before Installation: Customers must inspect all wallpaper rolls and wall coverings before installation to ensure there are no visible defects. Any issues must be reported immediately upon discovery.
Liability for Installation: If a contractor proceeds with hanging the wallpaper, it will be deemed as accepted, and all liability transfers to the customer or contractor.
No Compensation for Installation Costs: Fabco Interiors will not be liable for any costs incurred, including but not limited to:No Returns After Installation: Once wallpaper has been applied, no returns, exchanges, or refunds will be accepted, even if a fault is later discovered.
- Contractor fees
- Redecoration expenses
- Loss of earnings or project delays

Lighting

Cosmetic & Electrical Faults: Any cosmetic damage (e.g., scratches, dents, or glass breakage) must be reported within 48 hours of delivery.
Electrical Faults: Lighting products are covered by a 1-year guarantee for electrical faults. Any issues related to functionality should be reported within the warranty period.
Installation Considerations: Once lighting has been wired, fitted, or installed, it is non-returnable. We strongly recommend checking the product fully before installation.

General Liability Exclusions

Fabco Interiors accepts no liability for any indirect or consequential losses, including but not limited to:

Labour or contractor costs
Redecoration expenses
Loss of earnings or inconvenience
Any costs incurred due to delays in installation or project completion

By placing an order with Fabco Interiors, customers agree to these terms and conditions regarding faults, shortages, and liability exclusions.

Post-Delivery Considerations: Thoroughly inspect goods upon delivery. If defects are apparent, note them on the dispatch note and inform us in writing (to sales@fabcoltd.co.uk), strictly within 48-hours - otherwise your claim may be denied. We WILL need images of any obviously damaged packaging - and the delivery driver should be advised to note this at the time of delivery if possible.

Returns Policy:

In-Store Purchases: Purchases are generally 'non-cancellable'. Changes within 24 hours may result in a credit or exchange. Please avoid unboxing or assembling any products if you don't intend to keep the item(s).

Online Orders via Website: Cancellation within 14 days is allowed. You must notify us of your intention to return your purchase in writing within this period to sales@fabcoltd.co.uk. Returned items must be unused and in a resalable condition. After 14 days, refunds, if agreed, will incur a minimum 30% restocking fee. The original packing must be used, and the item should be in re-saleable condition, with no writing on the original packaging.

Additional Terms:

We are unable to accept returns on paint as they are specially mixed to order.

We are unable to accept returns for wallpaper, so please ensure that the correct amount is ordered. If in doubt, check with your decorators prior to purchase. We cannot guarantee to match a wallpaper batch if a subsequent additional order needs to be placed (i.e. for customer estimated shortages).

Online orders cannot be stored as they will be delivered directly from our supplier.

Customized furniture orders, in-store or online, cannot be cancelled due to their unique nature.

Further Assistance: For queries or clarifications, contact us at 01530 564 864 or sales@fabcoltd.co.uk. We are dedicated to assisting with any concerns.

DELIVERY RATES: Complimentary UK delivery for orders exceeding £100.00, subject to conditions.

FURNITURE DELIVERIES: Expect deliveries within 2-3 weeks. In-stock items dispatched in 4-7 working days. Tail lift vehicles may be used, requiring customer assistance. Faults must be reported in writing within 48 hours.

LARGER ITEM DELIVERIES: Via tail lift vehicles or certified logistics companies. Assistance needed, faults to be reported in writing within 48 hours. £30.00 carriage supplement for Larger Item and Pallet Deliveries.

SMALLER ITEM DELIVERIES: Dispatched via couriers like DPD. Inspect and report faults in writing within 48 hours.

LIGHTING DELIVERIES: Typically 4-7 working days for in-stock products. Made-to-order lighting has a lead time of up to 4-6 weeks, dependent on the supplier. Complex bespoke items may be subject to an extended lead-time.

ALTERNATIVE ADDRESSES: Orders cannot be left with neighbours; a signature is required.

LEAD TIMES: While we strive for sufficient stock, some items may have specified delivery dates.

DELAYS: Prompt communication of delays. Urgent orders, contact Customer Service.

DELIVERY NOTICE: Expect email notifications. Sign for goods upon receipt. Report damages in writing within 48 hours, otherwise you claim may be invalid.

RE-DELIVERIES: DPD attempts a second delivery; failure incurs additional charges. Track deliveries independently.

ONCE YOU RECEIVE YOUR ORDER: Inspect all goods within 48 hours. Report damages promptly for warranty purposes (to sales@fabcoltd.co.uk).

RETURNS POLICY: Important Points to Note:

Return Deadline: All orders must be returned within 14 days from receiving the order and at your own cost.

Product Condition: All products must not have been used. For lighting, items must not be wired, fitted, or installed in any way.

Completeness of Returns: All products must be returned complete with all parts, fixings, drawers, glass, accessories, etc.

Packaging Requirements: Product boxes must not be damaged, ripped, or written on. Only use CLEAR tape to reseal the product box. Package items in outer packaging or an outer box to prevent damage to the product box.

Do Not Unpack If Not Keeping: Do not un-package items or start assembling if you do not intend to keep them, as we will not be able to resell them. Do not remove protective cellophane from lampshades or any products packaged in that fashion.

Return Request Process: Step 1: Email us at sales@fabcoltd.co.uk within 14 days (from receipt of goods) to initiate your return. Read the non-returnable products list (below) before emailing us. We will respond to your Return Request within 72 hours (Tuesday – Friday).

Follow the Full Returns Policy: Step 2: Thoroughly read and follow the Full Returns Policy below.

Labeling and Taping: Do not write on or attach any returns labels onto the product box; use outer packaging only.

Clear Tape Requirement: Only use CLEAR tape to reseal the product box.Original Condition: The product box must be returned back to us in its original condition with no damages. Enclose your WEB order reference number within your approved returns.

Important Points to Avoid: We cannot accept returns where the product box is damaged (including tears from opening), sealed with any tape other than clear, or has been written on. Failure to meet Returns Policy criteria upon return reception will result in the inability to issue a refund. You may need to pay a delivery charge for re-sending or arrange your courier for collection. We strongly recommend using a tracked and insured delivery service for your peace of mind.

Damage Reporting Emphasis: Any damages not reported within 48 hours of receiving will not be considered valid under the Returns Policy - advise us IMMEDIATELY at sales@fabcoltd.co.uk

Acceptance Conditions: If the above conditions are not met, unfortunately, we are unable to accept your return or issue a refund or credit.

Returns Policy - Payment of Return Costs:

We will pay the costs of return:

•if the Products are faulty or misdescribed; or
•if you are ending the Contract because we have told you of an upcoming change to the Product or these terms, an error in pricing or description, a delay in delivery due to events outside our control, or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind), you must pay the costs of return. If you are responsible for the costs of return and we are collecting the Product from you, we will charge you the direct cost to us of collection.

We will refund you the price you paid for the Products excluding delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

If you are exercising your right to change your mind:

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then:

If we have not offered to collect the Product, your refund will be made within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.

In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.